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CRM on demand

Reap the benefits of technology without the investment or the headaches

Designed specifically to be platform independent, Wintouch on demand is a subscription-based, ASP hosted CRM solution.

Wintouch on demand is secure and cost-effective, allowing small- and mid-size companies to leverage the value of a central data repository at a low per-user monthly cost. Wintouch on demand is for businesses and organizations needing an enterprise-wide, front-office solution.

Platform Independent

Run Wintouch on demand completely independently of your in-house servers using your data and Touchtone's secure, co-hosted servers. Your organization has password-protected 24/7 access to Wintouch on demand and your data from anywhere with an Internet connection. No software to install. No hardware or software to purchase. No IT maintenance or staffing. Gain the benefits of incremental upgrades as they become available at no additional cost.

Call 800-786-8663 today for details!

Unlike other CRM solutions available today, Wintouch on demand is not just a Customer Relationship Management or another Sales Force Automation solution and definitely not series of expensive modules, but a complete, economical, enterprise-wide resource management solution.

Features:

• Enterprise Resource Management (ERM): Fully customizable account screens that can be color coded – making it easy to manage purchasing, suppliers, vendors, customers, prospects, employees, applicants, assets, projects, events, even track competitors and more.

• Sales Force Automation (SFA): Facilitates and automates processes and workflow in the sales cycle, including contact management, opportunity identification and tracking, and sales forecasting. Sort customers or prospects by sales rep, territory, status or any other conceivable field. Incorporate any data currently existing in back-end iSeries applications into Wintouch – sales history, credit-holds, maintenance history and scheduling, customers generating 80% of sales, etc. – so sales doesn’t pitch to credit-holds, for example.

• Marketing Automation (MA): Provides solutions for lead distribution and campaign management including segmentation, targeting, planning and analysis. Lead tracking from entry into sales pipeline to close of sale to up-sell and cross-sell opportunities. "Slice-and-dice" customer or prospect information by any field in Wintouch or any data brought into Wintouch from back-end applications for direct mail, email and/or telemarketing campaigns.

• Partner Relationship Management (PRM): Enables channel tracking and provides administrator-controlled levels of remote access to the enterprise server by channel partners.

• Customer Service and Support: Provides all customer information – including sales history, credit status, invoice or quote logs, maintenance schedule and history, service calls, customer service problems – in one location, accessible throughout the organization, plus integrated email, chat and terminal emulation.

• Human Resources (HR): With the ability to set security on individual or departmental levels, track job listings, openings, applicants, candidates and new-hires, as well as, existing employees [benefit plans, supervisor(s), document management of reviews, write-ups, absences, vacation time, certifications, honors, work performance, progress up the corporate ladder] even schedule interviews and reviews for anyone in the organization.

• Assign the next task or a customized series of "if/then" activities for follow-up. Hand off is flawless – never miss a single sales opportunity.

• Management: Track tasks assigned to specific employees or departments. Access the Wintouch logs of completed activities to see who is generating the most revenue and how staff is spending their time.

Call 800-786-8663 today!

Our business specialists can help you determine if Wintouch on demand is right for your organization!